Refund policy


Refund & Exchange Policy

Effective Date: October 1, 2026

At Laser Technologies, customer satisfaction and product quality are among our top priorities. We strive to ensure that every order reaches you in proper condition and meets your expectations.

This Refund & Exchange Policy outlines the terms and conditions under which customers may request a return, replacement, or refund for products purchased through our website.

Please read the following guidelines carefully before placing a return or exchange request.

1. Return & Exchange Eligibility

Returns, replacements, and refunds may be considered in the following situations:

A. Products Received in Damaged Condition

If an item is delivered in a damaged or defective condition, customers must notify our support team within 24 hours of delivery. The issue must be supported with clear photographs or videos for verification.

After reviewing the submitted evidence, Laser Technologies will determine whether a replacement or refund can be provided.

B. Incorrect Product Delivered

If you receive an item that does not match your order confirmation or invoice, please inform us within 24 hours of delivery.

Once the discrepancy has been verified, we will arrange an appropriate replacement or refund, as applicable.

All approved returns must follow the return instructions provided by our team.

2. How to Request a Return or Exchange

To ensure a smooth resolution, customers are requested to follow the process below:

Step 1 – Get in Touch

Contact our customer support team within 24 hours of receiving the product if you identify any damage, defect, or order discrepancy.

Step 2 – Share Order Information

Provide your order number, product details, and clear photographs or videos demonstrating the reported issue.

Step 3 – Verification & Review

Our team will examine the submitted details and verify whether the request meets the eligibility requirements of this policy. Additional information or a physical product inspection may be requested if necessary.

3. Refund & Replacement Procedure

After reviewing your request, our team will communicate the decision through email, WhatsApp, or another available communication channel.

Depending on the nature of the issue and the outcome of the verification:

  • Refund: Approved refunds will be initiated to the original payment method used during the purchase.

  • Replacement: An eligible replacement will be arranged, subject to product availability.

  • Product Inspection: In certain cases, the original product may need to be returned to our facility for inspection before a final decision is made.

Customers will be informed about the next steps once their request has been reviewed.

4. Refund & Exchange Timelines

We aim to resolve eligible requests within the following indicative timeframes:

Request Review

Our team generally takes up to 7 business days to review a request after receiving all the necessary details and supporting evidence.

Refund Processing

Once a refund has been approved, it will generally be initiated within 3 business days.

The actual time taken for the refunded amount to appear in your account depends on your bank, card issuer, or payment service provider.

Replacement Dispatch

Approved replacement orders are generally dispatched within 3 business days, subject to stock availability and completion of the required verification process.

5. Products Not Eligible for Return or Refund

Due to the technical nature, handling requirements, and product-specific characteristics of certain laser machine components and consumables, some products are not eligible for return, exchange, or refund once purchased.

These products include:

  • Cutting Heads

  • Control Cards

  • QBH Protection Caps

  • Remote Controllers

  • Cleaning Consumables

  • Ceramic Rings

  • Protection Windows

Exception: The above restrictions do not apply where a product is verified to have arrived damaged or where an incorrect product has been delivered, subject to the terms of this policy and applicable law.

Any additional restrictions applicable to specific products will be mentioned on the respective product page or communicated before purchase, wherever applicable.

6. Return & Shipping Charges

For Damaged or Incorrect Deliveries

Where a return or replacement is approved due to verified damage during delivery or an incorrect product supplied by Laser Technologies, the applicable return and replacement shipping charges will be borne by Laser Technologies, subject to our return instructions.

For Other Approved Requests

Any shipping charges associated with a return or exchange will be communicated to the customer before the process is initiated, wherever applicable.

Important: Please do not dispatch any product to our premises without obtaining prior confirmation and return shipping instructions from our support team.

7. Refund Payment Method

All approved refunds will normally be credited through the original payment method used while placing the order.

The time required for the refund to reflect in your bank account or payment statement may vary depending on the payment gateway, bank, or financial institution.

Laser Technologies is not responsible for delays caused by payment processors or banking institutions after the refund has been successfully initiated.

8. Important Return Conditions

Customers must ensure that the following requirements are met when submitting a return or exchange request:

  • Any issue involving a damaged or incorrect delivery must be reported within 24 hours of receipt.

  • The customer must provide a valid order number and relevant supporting evidence.

  • Additional photographs, videos, or product details may be requested during verification.

  • Products must be retained in their received condition until further instructions are provided.

  • Where inspection is required, the product must be returned according to the instructions issued by our team.

  • Return, refund, and replacement requests are subject to verification and approval by Laser Technologies.

  • Submitting a request does not automatically guarantee approval of a refund or exchange.

9. Changes to This Policy

Laser Technologies reserves the right to revise, update, or amend this Refund & Exchange Policy whenever necessary.

Any revisions will be published on this page with the corresponding updated effective date. Customers are encouraged to review this page periodically to stay informed about our latest return and refund guidelines.

10. Contact & Customer Support

For assistance with a return, replacement, or refund request, please contact our customer support team using the details below:

Laser Technologies Ltd.
Plot No. PAP/R/406, MIDC Rabale TTC Industrial Area,
Rabale, Navi Mumbai, Raigad, Maharashtra – 400701, India

Email: harshali@lasertechnologies.co.in
Phone: +91 91360 32038
Website: https://lasertechnologies.co.in/

We appreciate your business and are committed to providing reliable products and customer support.

Thank you for choosing Laser Technologies.